RETURN & REFUND POLICY

RETURN

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

Note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs (stained or uncleanable, dirt, etc.) of use or damage, and have their original tags attached. Hygiene and our customers’ safety are highly important, so all items are inspected upon their arrival and returned. The same exclusions apply to our Returns Guarantee for the right to a refund. The following products thus cannot be returned under the Returns Guarantee (unless defective):

Sales items that are Final Sales (non-returnable and non-exchangeable. Typically, products discounted over 50% are marked with prices ending in *.55, *.88, *.99, or *.98.) ;
Customized items;
Pre-Order items;
Swimwear (Bikini, swimsuit);
Underwear;
Accessories/Jewelry;
Gift items, gift cards.

It does not allow to return if the pink label on the clothings is cutted off.

30 DAY PRODUCT GUARANTEE
If you are not satisfied with the item you received and want to return it, you can file a claim for compensation with the following procedure.
Within 30 days  of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.And you need to send back the items within 30 days after receiving the product.(We assume that the time when you receive the items is the time when the logistics track delivery).

 We will review the claim and contact you if we need more information.
 If Approved, we will refund or resend the item, you may also be asked to return the product.
After receiving the returned item and checking that it do not affect secondary sales, we will refund (the shipping costs except).
Where do I send returns?  Please contact our Customer service at hello@sislabel.com to get the returned address.
How about your products which are not broken but you want to return because you change your mind about the purchase?
It depends on:
Your package is on the way. We have to charge the freight for our compensation. Send email to hello@sislabel.com to get more details about the details of this return.(Return address&Expense, etc.)
You package is still in our warehouse. We can help you cancel your order without charging any fees.

If a defective/incorrect item is received, our responsibility is to replace the item with a new/correct one.
If a package is returned for destruction due to incorrect address/unclaimed, please send email to hello@sislabel.com to verify the package status and get the appropriate solution.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. And we do not pay tax on returns.
If due to our reasons, the goods received are not correct, and the consumer is not required to bear the shipping fee for this reason.In the event of damaged goods, our sole responsibility is to provide a free replacement. Due to the difficulty in defining the cause of breakage, which could occur during sending, shipping, while the consumer is fitting the item, or for other reasons, our sole responsibility is to provide a free replacement.
 

Email: hello@sislabel.com